Refund & cancellation policy

Cancellation

You can cancel from your booking page until your check-in day. Cancellation is free until the deadline shown on the listing and on your booking page (1, 5 or 14 days before check-in, depending on its policy), and any deposit is refunded in full; after that the deposit may not be refunded. To change dates, contact us.

Problems

If something is wrong with the service, contact us and we will fix it or refund you, depending on the case.

Refunds

We refund you within 3 working days of approving the refund, the same way you paid.

Cash payments are refunded in cash or by transfer, as you prefer.